FAQs

Who makes Heather Kenealy Jewelry?

All jewelry is handcrafted by me in our Palo Alto studio located on University Avenue. All items are limited production. Because we use natural stones, each inherently unique, some pieces may vary slightly from the photographs. Nonetheless, I promise your new jewelry will be as beautiful.

The item I am interested in is sold out. Can I still order it?
I would love to work with you to fill your order. Contact me and let's get started.

How long does shipping take?
Because our jewelry is limited production and some items are custom made to order, items can take 2-3 days production time. In most cases, your new jewelry will ship from Palo Alto, California by the day after your order is placed. 


How are items shipped?
All items are shipped via FedEx. Each customer selects an individual shipping option and FedEx calculates cost based on zip code and shipping option choice. If you would like your items to be shipped with a Signature Required, please contact me for additional information.

Can I send my item as a gift with a card and wrapping?
Yes! How thoughtful you are! Thank you for sharing my work. I'd be happy to include a gift card and free gift wrapping. Please contact me immediately to let me know if you'd like your order to contain a gift card and/or wrapping.


What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, as well as payment via PayPal. All payments are processed through Shopify or Paypal so payment information is never retained or viewed by me.

What is your return policy?
Returns are simple. Check out our policy here.


I live in the San Francisco Bay Area. Can I visit your studio or pick up my order in person?
Absolutely! Contact me to set up an appointment.